Diversity & Inclusion for Tourism SMEs

Tourism in Europe is evolving rapidly. More diverse visitors, changing expectations, and higher standards for accessibility are reshaping the sector. How can tourism SME respond? These questions were at the heart of the webinar Diversity and Inclusion in Tourism SMEs across Europe, held on 23 June 2026.

The Diversity & Inclusion webinar, hosted by INSPIRES, AccessibleEU Belgium and ENAT,  provided an opportunity for tourism professionals from across Europe to exchange knowledge, learn from experts and discover practical approaches to more inclusive tourism.

Missed the webinar or want to revisit the sessions?

Whether you could not attend the live event or would like to watch the breakout sessions you could not join, the recordings give you access to all presentations and practical insights.

You can now watch the English recordings:

  🎥 Opening Plenary – Diversity & Inclusion in Tourism & Why Intersectionality matters in Tourism
Speakers: Erdinç Çakmak (Breda University of Applied Sciences) & Ivor Ambrose (ENAT)

  🎥 Workshop 1 – Accessibility
Speaker: Magnus Berglund

  🎥 Workshop 2 – Warm Welcome for customers
Speaker: Inter (Belgium)

  🎥 Workshop 3 – Inclusive Tourism Experience & Products
Speaker: Kathleen Polders, Inter & Alexandra Verdeil - Tactile Studio

  🎥 Workshop 4 – Promotion & Representation
Speakers: Liesbet De Wit - Provincie Antwerpen

Would you like to revisit a presentation or share it with colleagues? The webinar presentations can be downloaded in English and in the INSPIRES partner languages, helping to make the knowledge and practical insights accessible across Europe.

Presentations for download

in English and in partners' languages

Empowering Tourism SMEs and DMOs for Innovation and Resilience through Capacity Building